Chase dom card bill pay9/22/2023 So always, cover the keypad, and log out before you walk away. "I will never use that little tap function again," Bongiorno said.Ĭhase did not say why multiple withdrawals did not trigger a fraud alert, or why the bank did not review surveillance video - but each transaction requires entering a PIN - which the thieves had apparently captured. Chase finally replaced her money.Īnd after our inquiries, the bank refunded Sindelar and Bell, too.Ĭhase told 7 On Your Side: "When using an ATM, be vigilant in protecting your PIN number and making sure you have logged out of your account." Victims said Chase would not review surveillance video because the amounts were below $5,000.Īnd again, and again. 100 as a new Chase checking customer with qualifying activities No minimum deposit to get started and get your money up to two business days early with early direct deposit. "They should have a picture of who actually did," Bell said. "Why would I do four separate transactions right in a row? Right?" "I said, 'This is ridiculous,'" Bongiorno said. "And that's definitely not true," said Sindelar. The bank said the customers authorized those withdrawals. They wait for the victim to leave, then walk up and continue making withdrawals on their account.Īll three victims filed a fraud claim with Chase Bank. From national retailers to local merchants, Synchrony helps you plan your purchases and manage your payments in major categories, including: Automotive. READ MORE | How scammers used Zelle to clean out one man's bank account If you have a large or routine purchase to make, we have the financing solutions that can help fit it into your budget. When you tap, the account remains open for more transactions, unless the customer proactively logs out. So customers tap their card instead - and here's the trick. So you can't, you can't use your card," she said. "She told me that they put glue in the card reader of the ATM machines. "'Oh, if you have a chip in your card, you could tap it,'" Bongiorno said. "My partner was here, the guy next to him was here. "So I was using the ATM machine on the right hand side," she said. Pamela Bongiorno shows 7 On Your Side with our sister station, ABC7 News, how she got scammed at this ATM. But, some Chase Bank customers say thieves used the tap feature plus some ordinary glue to steal their money. The tap feature uses radio waves to access your account - no need to insert your card. Now there's a new kind of ATM fraud - and a warning to watch out if you use the "tap" function on your debit card. Some use skimmers to steal your account number, or stand nearby to rob customers. SAN FRANCISCO - ATMs provide great convenience - but they're also longtime targets of thieves. There's a new warning for those who use the "tap" function at ATMs.
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